Customer Success Manager

4 days ago

Melbourne, Victoria, Australia Gallagher Group Full time

**The Company**

Our purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the world, we provide our employees unrivalled globally focused career pathways.

**The Product**

Throughout our history we've been known to develop award-winning solutions, and now we're launching the next. Named eShepherd, our virtual fencing technology allows farmers to monitor, move and contain livestock anywhere on their farm, breaking down those difficult to fence paddocks into smaller grazing cells to run a more efficient and thriving pasture-based system. Our future farm technology also provides real-time data and 24/7 visibility of livestock, increasing productivity and profitability, improving animal health outcomes, and offering a cost-effective solution for environmental compliance and sustainable practices.

**The Opportunity**

We have a unique opportunity for an experienced Customer Success Manager to join our award-winning eShepherd team. In this key role, you'll take the lead in building strong relationships with our customers, understanding their unique challenges, and helping them maximize the benefits of our platform during onboarding and over time.

You'll be at the helm of shaping and developing our customer success team and optimising it for scalability and sustained growth. Your leadership will be pivotal in ensuring that all facets of the Customer Success team, encompassing people, processes, and strategies, are finely tuned with a commitment to customer satisfaction. As we scale up across the globe, the team will grow and your role will expand.

**The Fit**

To be successful in this role you'll need to have a proven track record of leading a team in customer success, and a passion for helping customers solve problems and achieve their goals. To enable you to hit the ground running and build customer relationships quickly, you'll also have:

- Bachelor's degree in a related field.
- Prior experience in a Customer Success role, ideally in the Techology or AgTech sectors.
- Technical proficiency, with the ability to quickly learn and troubleshoot software and hardware issues.
- Experience in handling customer inquiries, providing technical support, and resolving issues.
- Exceptional communication skills, both written and verbal.
- Customer-oriented mindset with a passion for ensuring customer success.
- An interest and/or background in agriculture (desirable).
- Familiarity with different types of AgTech solutions and how they can benefit farmers (desirable).

**Why Gallagher?**

Gallagher has a genuinely collaborative culture, where we respect all voices, and give people the freedom and autonomy to think outside the box to find the best solutions for customers. Part of being a great team and developing awesome solutions also includes building lasting relationships and having heaps of fun along the way. We also offer:

- Competitive salary and bonus opportunities.
- Ongoing training and professional development, providing career path opportunities within a truly global organisation.
- A family friendly culture and flexible work arrangements.

Make a significant impact in Gallagher's eShepherd team and contribute to the success of our global business. We look forward to hearing from you

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