Customer Service Representative

3 days ago

Adelaide, South Australia Jaybro Full time

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more.
We are currently seeking a friendly, passionate and customer-focused individual to join the Trade Sales Team.
As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.About the RoleIn this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries.
This role focuses on managing inbound enquiries and proactively generating outbound sales across our range of product categories.
You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.Responsibilities Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers Follow up quotes to closure managed in Salesforce Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware) Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP) Work in collaboration with Trade Sales and Business Development teams to support sales in the region Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance Build and maintain strong relationships with customers, ensuring a high level of service and retention Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints Liaise with warehouse and operations teams to ensure timely order fulfilment Accurately enter and maintain customer data in CRM/ERP platforms Maintain up-to-date knowledge and training of Jaybro's full product categories, range and processes Requirements Proven experience in Customer Service/Sales with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry.
Excellent communication skills, both written and verbal.
Strong attention to detail and accuracy.
Ability to multitask and prioritise competing demands in a fast-paced environment.
Proficiency in Microsoft Office, ERP systems and experience using CRM software.
Highly motivated and able to work independently as well as in a team environment.
Participate in necessary trade sales training specific to your role.
Benefits Competitive salary + Profit Share Scheme Certified as a Great Place to Work
Work in a fun and supportive work environment
Great company culture & high employee engagement WHEREFIT discounts
Career advancement, personal training & development programs Dynamic and supportive Management & Team If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.Only successful candidates will be contacted.Jaybro is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    7 days ago

    Adelaide, South Australia beBeeCustomerService Full time $69,012 - $84,336

    Customer Service RepresentativeAs a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring the satisfaction of our valued customers. Your primary responsibility will be to engage with customers through various channels, providing timely and effective solutions to their queries and concerns.

  • Customer Service Representative

    5 days ago

    Adelaide, South Australia beBeeCustomerSupport Full time $80,000 - $120,000

    About This RoleWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing timely and helpful support to customers through various communication channels.This is an excellent opportunity to develop your customer service skills and work in a fast-paced environment. You will...

  • Customer Service Representative

    4 days ago

    Adelaide, South Australia beBeeCustomer Full time $50,000 - $65,000

    ">Customer Service RepresentativeWe strive to create unforgettable vacation experiences for our guests. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service and ensuring seamless interactions.">About the RoleThis dynamic position involves providing top-notch support to restaurant patrons, prioritizing...

  • Customer Service Representative

    1 week ago

    Adelaide, South Australia Chandler Macleod Full time

    Chandler Macleod is currently seeking a Customer Service Representative to join our client's team in Keswick for 6 months. As a Customer Service Representative, you will be responsible for managing and resolving complaints and enquiries for all SA Power Networks business units. You will work closely with Team Leaders to promote a customer service culture and...

  • Customer Service Representative

    5 days ago

    Adelaide, South Australia beBeefashion Full time $40,000 - $55,000

    Customer Service RepresentativeWe are seeking a skilled and experienced Customer Service Representative to join our team. As a key member of our sales team, you will play a vital role in delivering an exceptional customer experience.This is a challenging yet rewarding opportunity for those who are passionate about fashion and customer service. If you have a...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia beBeeCustomerService Full time $70,000 - $85,000

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role offers an excellent opportunity for someone who enjoys working with people, is passionate about delivering exceptional service, and is committed to providing a positive experience for all...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia beBeeCareer Full time $35,000 - $45,000

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team.This role involves providing exceptional customer service, handling POS transactions, and maintaining high standards of safety and accuracy.You will play a crucial role in keeping our stores in top shape through effective merchandising, inventory management, and...

  • Customer Service Representative

    1 week ago

    Adelaide, South Australia beBeeCustomerService Full time $23,380 - $35,070

    Customer Service Representative Job DescriptionWe are seeking reliable team players to join our stores as Customer Service Representatives.Main Responsibilities:Provide excellent customer service, greeting customers and delivering a positive shopping experience.Build relationships with vendors and support their unique, handcrafted products.Maintain displays...

  • Representative Customer Service

    6 days ago

    Adelaide, South Australia beBeeCustomerService Full time $61,391 - $78,325

    Customer Service RepresentativeWe are seeking a skilled professional to join our team as a customer service representative.This role offers the opportunity to work in a fast-paced environment, providing essential services to people across Australia and the world.As a customer service representative, you will provide support services to customers in relation...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia beBeeCustomerService Full time $40,000 - $75,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to deliver exceptional customer experiences and contribute to the success of our retail operations.Key Responsibilities:Provide personalized service to customers, ensuring their needs are met and exceededProcess sales transactions efficiently and accuratelyMaintain a high...