Product Specialist

Who we are looking for

The Product Specialist ensures that our clients are optimizing their use of CRD's products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in areas of system integration testing with external third party vendors

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As a Product Specialist you will:

- Analyze problems, answer questions and provide training related to the software.
- Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
- Identify and test workarounds for bugs or deficiencies in the software.
- Research issues dealing with third party software used as components of the software.
- Follow a standard set of procedures and methods when responding to customer requests or inquiries.
- Conduct research on questions and issues using available information resources and other product specialists.
- Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
- Utilize and administer issue management software according to defined standards.
- Respond to requests for technical assistance via the customer support portal.
- Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
- Follow all methods and processes guidelines established as standard support operating procedures.
- Meet or exceed customer satisfaction metrics established for the support organization.

What we value

These attributes will help you succeed in the role:

- Strong written and verbal communication skills, with great attention to detail.
- Self-motivated with the ability to operate independently - achieving results without close supervision - while also operating as part of the larger Support team.
- Demonstrated practical, hands-on, 'can do' approach, able to work efficiently and creatively, effectively managing changing priorities and deadlines.
- Strong analytical and problem-solving skills.
- Travel may be required up to 5% per calendar year.
- Flexibility with schedule and ability to work beyond regular business hours as needed.
- Proficient working knowledge of Fixed Income and/or Equity financial instruments including Derivatives, Options, Futures, Municipal/Corporate/Bank Loans, Derivatives, and Hedge Funds.
- At least 2 years hands on experience with the Charles River Investment Management System
- Working knowledge of SQL.
- 0-3 years' work experience performing one or more of the following: database administration, programming, scripting, and SQL/Stored procedure/trigger development or similar.
- Understanding of relational database concepts on specific database platforms such as Microsoft SQL Server and/or Oracle
- Understanding of operating system principles and general data structures
- Exposure to one or more object oriented programming language (ie C, C#, JAVA, Python)

Education & Preferred Qualifications
- BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
- Broad knowledge of systems architecture and performance tuning.

Additional requirements

Periodic off-hours support

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.