Delivery Station Customer Service Associate, Delivery Station Liaison
1 week ago
Overview
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Location: ????????????????? / Tokyo Koto Delivery Station
Overview (English)
At Amazon, our mission is to be Earth's most customer-centric company.
To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We're making history and the good news is that we've only just begun.
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Location: Tokyo Koto Delivery Station
Key job responsibilities
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A day in the life
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About the team
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Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team.
We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness.
Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.
We support our self-service channels to offer expert insights into our customers' most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention.
The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.
Qualifications
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- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools
Additional qualifications
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- Bachelor Degree or equivalent work- related experience
- Proficiency in verbal and written communication skills for language required for the position
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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