Customer Services Admin Croydon

1 week ago

Melbourne, Victoria, Australia Bupa Full time

**About the Home**

A modern care home set in a leafy suburb of Croydon, 30kms from Melbourne's CBD. It consists of 84 beds, and a mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As a Customer Service Consultant (CSC), you will work alongside one other lovely CSC and our dynamic General Manager of the care home.Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This is a part time. 3 days per week position.

**Duties**
- Each CSC has their own portfolio of duties.Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.Below is an example of tasks but you certainly wouldn't be responsible for all of them
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Staff rostering including HR administration support
- Financial management including petty cash, receipting, and banking
- General administration including document control, mail, customer service, reception, maintaining the coffee machine etc

**Skills and Experience**
- PatienceWorking in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Working in Aged Care can be incredibly rewarding, but if you've not experienced a Care Home environment before and you aren't sure, come and visit and have a chat.We would be more than happy to show you around

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

**IMPORTANT: All aged care workers must **have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.

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