Solution Engineer

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

The Service Cloud Solution Engineer is responsible for presenting tailored views of our Service product offerings (Service Cloud) to customers and prospects.
The successful candidate should possess thought leadership, technical and business acumen, credibility, and rapport.
The primary goal is to remove all technical objections related to Service Cloud in the sales cycle and to highlight the business value that Service Cloud can bring to any business.To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure solutions, and demonstrate the business value effectively.The Solution Engineer will develop and manage programs to accelerate the growth of the Service Cloud business.
They will collaborate on cross-functional initiatives and with international teams to advance the business.Responsibilities include:Evangelizing Service Cloud value to customers (including C-level executives and IT) and field teams;Assessing business requirements and delivering findings, including pain points, proposed solutions, and ROI;Developing a technical sales strategy and confidently using AI within cloud-based applications;Configuring and demonstrating solutions tailored to each customer's business;Supporting and leading technical POCs and workshops;Proposing solution architectures involving call center infrastructure, back-office system integration, and workflow processes;Working effectively in a matrix organization with sales, service, and implementation teams;Executing enablement activities such as webinars, best practices, and knowledge sharing.The Solution Engineer works closely with sales teams, product management, and other stakeholders to deliver solutions and build customer trust.Skills Required:Deep understanding of call center/contact center operations and processes;Curiosity and energy to understand customer pain points;Ability to solve technical problems in varied environments as part of a team;Multi-tasking and responsiveness under tight deadlines;Experience as a Sales Engineer or Architect in CRM/AI or similar tech companies;Willingness to travel (up to 50%);Knowledge of related applications, AI landscape, and cloud technologies;Experience in application configuration and setup to meet customer needs.Skills Desired:Understanding of the Service Cloud suite, digital channels, and telephony;Experience with AI, automation, Generative AI, LLMs, and autonomous agents;Experience with customer service solutions like Zendesk, ServiceNow, LivePerson, etc.
;Experience with contact center applications and back-office systems;Basic web technologies knowledge (HTML/CSS);Workflow, BPM, and integration experience.Benefits:We are committed to social responsibility and employee well-being, offering paid volunteer days, charitable donation matching, comprehensive health and insurance benefits, wellness allowances, flexible policies, parental benefits, and discounts.Salesforce is an equal opportunity employer that values diversity and inclusivity.
We provide reasonable accommodations for individuals with disabilities and encourage applications from Indigenous peoples.
Please see our Reconciliation Action Plan for more information.
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