Service Delivery Supervisor

5 days ago

Sydney, New South Wales, Australia Downer Group Full time

We currently have an opportunity for a Service Delivery Supervisor. Join our Government and Integrated Facilities Management team and play a key role in delivering programmed work orders and managing work priorities in the Inner City area. Reporting to the Team Leader, you'll help deliver high-quality outcomes that support our essential services.

**What You'll Do**

This role offers a broad scope, with key responsibilities including:

- Schedule Programmed Works, travelling to properties to validate scopes submitted by our client, identifying any variations.
- Undertake works in progress and safety inspections based on activities and trends.
- Ensure all information relating to each work order is accurately captured within management system and all relevant systems.
- Build and maintain very strong relationships with customers.Complete pre, mid and post work inspections for each work order, ensuring progress of these inspections are recorded within the system with relevant documentation.

**What You'll Bring**
- High School Certificate, Mechanical or Electrical, or relevant Trade Certificate and driver's licence.
- Must own vehicle as a requirement to travel within the region and conduct site visits.
- Strong stakeholder management experience, internal and external and have managed subcontractors within a construction project environment.
- Skilled in handling high-volume work orders with strong administrative abilities to ensure accurate job management in the system.Customer relations management.
- More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.**Why Downer?**

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

**What It Means to Belong at Downer**

We're proud of our high-performance culture and commitment to diversity, offering:

- Training and development to support and diversify your career.
- With 30% of vacancies filled internally you'll find real opportunities to advance your career.

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