Service Delivery Supervisor

4 days ago

Sydney, New South Wales, Australia Downer Full time
Overview

We currently have an opportunity for a Service Delivery Supervisor. Join our Government and Integrated Facilities Management team and play a key role in delivering programmed work orders and managing work priorities in the Inner City area. Reporting to the Team Leader, you\'ll help deliver high-quality outcomes that support our essential services.

What You\'ll Do
  • Schedule programmed works, travelling to properties to validate scopes submitted by our client, identifying any variations.
  • Undertake works in progress and safety inspections based on activities and trends.
  • Ensure all information relating to each work order is accurately captured within management systems and relevant systems.
  • Build and maintain strong relationships with customers.
  • Complete pre-, mid- and post-work inspections for each work order, ensuring progress of these inspections is recorded with relevant documentation.
What You\'ll Bring
  • High School Certificate, Mechanical or Electrical, or relevant Trade Certificate and driver\'s licence.
  • Must own a vehicle to travel within the region and conduct site visits.
  • Strong stakeholder management experience (internal and external) and experience managing subcontractors within a construction project environment.
  • Skilled in handling high-volume work orders with strong administrative abilities to ensure accurate job management in the system.
  • Customer relationship management experience.

More than anything, you\'ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer

Downer plans, creates, and sustains essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We\'re proud of our high-performance culture and commitment to diversity, offering:

  • Training and development to support and diversify your career.
  • With 30% of vacancies filled internally, you\'ll find real opportunities to advance your career.
  • Perks@Downer: healthcare discounts, savings on retail purchases, car purchases and more.
  • Employee Assistance Program: professional support for you and your family when you need it most.

Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.

Equal Opportunity Statement

Downer is an equal opportunity employer committed to diversity and inclusion.


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