Field Service Technician

Join an industry leader and make a positive change in the sustainable use of the world's natural resources.
Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world.
With us, you will embark on a personal growth journey and are encouraged to realize your potential.
This is your invitation to rise above the possible.Job posting end date: 09/05/2025IntroductionWe are seeking a Field Service Technician to join our Service Operations Support team.
You will be responsible for providing hands on mechanical service work to our clients and being the technical liaison between the client, product division and our sales team.
Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clients operating at full capacity.This position is located in Tomago, and you will report to the Field Service Manager - East.Team you belong toYou will join a team who provides support for Screens and Pumps.We work closely with our internal stakeholders, such as the Sales Area Mangers, workshop team and technical support.
Our team culture is positive and we work well together as a team.What you'll doComplete field machine inspectionsProvide hands-on mechanical service work in the field to Metso customersProvide technical liaison services between customers, product divisions and sales personnelPerform technical evaluations and analyse equipment and machine component failuresUnderstand drawings and schematics to ensure correct processes are followedSupervise and oversee Field Service projects on customer sitesEscalate questions and analysis to Technical Support and EngineeringSupport quotation work by providing scope of work, initial planning and costing informationPromote products and services to customersPrepare post site reports, timesheets and expenses after site visitsPromote Technical Support value add and support Technical Support TeamsSome Interstate and some international travel may apply.
This role comes with some physical work requirements.Who you areA Mechanical trade qualification from college or technical school, ORThree to six years relevant experience and/or trainingDemonstrate understanding and compliance to safety regulation and standardsPhysically fit and able to pass a medical, with no site restrictions to perform dutiesExcellent communication and interpersonal skillsAbility to read and interpret mechanical schematicsAbility to travel within short noticeUnderstanding operating and maintenance instructions, and procedure manualsAbility to read and understand a variety of written instructionsAbility to complete basic engineering calculations such as basic algebra, geometry etc.Provide standard hand tools applicable to taskCurrent driver's licenseDesirableBasic rigging and dogging understandingAbility to write routine reports and correspondence (Word, Excel)What's in it for youA work environment wheresafetyis always the number one priority – both your physical and mental health is our priorityAnannual incentiveprogramAdditional Annual Leave benefitfor all permanent employeesWellbeing and safety- Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveysGender Neutral Paid Parental Leave of 18 weeks at full payPaid Volunteer Leave so you can give back to the local community or an organisation of your choiceActive Social Club and company wide social events as your social wellness is important to usComprehensive medical benefits including discounted private health insurance for employees and immediate familyA thriving culture- We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.Extensive learning opportunities- Ongoing growth dialogues, internal mobility, mentoring programs,education assistance, ambitious projects, and global opportunitiesCompany provided Salary Continuance insurance coverHow to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our peopleMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture.
All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.
We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise.
We are the partner for positive change.
Metso is headquartered in Espoo, Finland.
At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion.
Metso is listed on the Nasdaq Helsinki.metso.com
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