Medical Receptionist/Customer Service Officer
1 week ago
Job DescriptionTo coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients.
Specifically:Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.Liaise with clients to implement the provision of agreed services to meet client requirements, in accordance with consultant scheduling, client service agreements and organisational processes, standards and protocols.Assist in preparation to complete medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Assess Medical Group.Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.Coordinate the preparation, production and release of consultant practitioner reports with individual consultants and RPU, in accordance with organisational procedures, quality and service standards.Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.Undertake other tasks assigned to Client Services, including reception duties, to provide a comprehensive and high standard of quality services to clients.Respond to client enquiries regarding report status, invoicing or other matters to support their receipt of 'quality' and timely reports.Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.QualificationsA personal approach which is positive, enthusiastic, friendly and helpful.Experience in understanding case management practices relating to independent medical reports would be beneficial but not essential.Demonstrated ability to provide excellent client service to both internal and external clients.Demonstrated ability to work independently and within a group environment.Excellent oral, written and interpersonal communication skills.Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).
#ASSESSAdditional InformationYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.
-
Medical Receptionist/Customer Service Officer
2 weeks ago
Brisbane, Queensland, Australia ASSESS Medical Group Full timeMedical Receptionist/Customer Service OfficerTo coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:Respond to scheduling requirements and changes as necessary to maximise the...
-
Medical Receptionist/Customer Service Officer
2 weeks ago
Brisbane, Queensland, Australia ASSESS Medical Group Full timeMedical Receptionist/Customer Service OfficerTo coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:Respond to scheduling requirements and changes as necessary to maximise the...
-
Medical Receptionist
2 weeks ago
Brisbane, Queensland, Australia Wellcare Medical Centre Kingston Full time $104,000 - $130,878 per yearsenior reception - GP PracticeWe are seeking an experienced and customer-focused Medical Receptionist to join our dedicated team at Wellcare Medical Centre Kingston in Kingston, QLD. This is a FT/PT role that will see you play a vital part in providing exceptional patient care and ensuring the smooth operation of our busy medical practice.What you'll be...
-
Medical Receptionist
2 weeks ago
Brisbane, Queensland, Australia Sinnamon Park Medical Centre Full time $104,000 - $130,878 per yearSinnamon Park Medical Centre is a GP clinic thathas been servicing the western suburbs of Brisbane for over 20yrs.We are seeking a friendly Medical Receptionist to join our team at Sinnamon Park Medical Centre, 1-2 days a week. As a casual Medical Receptionist, you will play a vital role in providing exceptional customer service to our patients. You must be...
-
Medical Receptionist
6 days ago
Brisbane, Queensland, Australia Family Plus Medical Practice Full time $104,000 - $130,878 per yearOur General Practice seeking a Medical Receptionist to join our team. We provide a professional, respectful and enjoyable work environment for the successful candidate. We are supported by a Principal Clinician, Practice Manager, Visiting Specialists and Allied Health, Nursing Staff and onsite Pathology.As a Medical Receptionist, you always exemplify...
-
Medical Receptionist
1 week ago
Brisbane, Queensland, Australia Medical Matters Full timeMedical Matters are looking to recruit an experienced medical receptionist to work 3 to 4 days per week (with occasional weekend work).We are a mixed billing practice and we opened our doors in the Murrumba Downs shopping centre in January 2017. We have over 10,000 active patients on our books serviced by five doctors and two nursesCompetitive hourly rate...
-
Medical Receptionist
1 week ago
Brisbane, Queensland, Australia Jimboomba Pharmacy Medical Centre Full timeOur Practice is a beautifully equipped, friendly family practice offering high quality medical care located in Jimboomba close to Brisbane.We are currently seeking an **Experienced General Practice Receptionist** to join our team. We are looking for confident Medical Receptionist who can demonstrate the ability to work autonomously and take responsibility...
-
Medical Receptionist
6 days ago
Brisbane, Queensland, Australia Jimboomba Pharmacy Medical Centre Full timeOur Practice is a beautifully equipped, friendly family practice offering high quality medical care located in Jimboomba close to Brisbane.We are currently seeking an **Experienced General Practice Receptionist** to join our team. We are looking for confident Medical Receptionist who can demonstrate the ability to work autonomously and take responsibility...
-
Medical Receptionist
1 week ago
Brisbane, Queensland, Australia Algester Medical Centre Full time**Receptionist** **- Acacia Ridge & Algester**Busy GP clinic in Acacia Ridge & Algester both locations are seeking a receptionist to join our team. Prefer to have flexibility to cover holiday & sick leaves, Monday - Sunday casual position up to 22 hours per week.Previous receptionist experience need Experienced with the Best Practice software would...
-
Medical Receptionist
1 week ago
Brisbane, Queensland, Australia East Brisbane Medical Centre Full time**The opportunity**East Brisbane Medical Centre is seeking a highly-skilled and customer-focused Medical Receptionist to join our dynamic team. We are offering a Casual position to start ASAP.In this role, you will be the first point of contact for our patients, responsible for providing exceptional service and administrative support to ensure the smooth...
