Service Desk Analyst

2 weeks ago

Melbourne, Victoria, Australia Australian Pharmaceutical Industries Full time

**About Us**:
Australian Pharmaceutical Industries Limited (API) is one of Australia's leading pharmaceutical distributors and fastest growing health and beauty retailers. As a Wesfarmers business, API is the parent company of Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice and Clear Skincare Clinics. Our services include wholesale product delivery, retail services, marketing programs and business advisory services.

We are currently looking for a Service Desk Support Analyst to join our team. The Service Desk Support Analyst will support the achievement of API's Vision and the Business Unit Purpose by providing Level 1 hardware and software support that meets customer and business requirements for stores, internal and Distribution Centre employees.

**About the Role**:
**The responsibilities for this role include, but are not limited to**:

- Ensures implementation and effective management of API's policies and Code of Conduct & Ethics to ensure the highest standards of governance, compliance, and ethics;
- Maintain awareness and knowledge of industry trends and best practice to effectively contribute to Helpdesk capability
- Develop strong networks and relationships with business stakeholders to understand and successfully deliver IT support
- Safeguard day to day business operations
- Availability to work all shifts on a 24/7 rotating roster
- Resolve level 1 support incidents and issues related to in-store systems, Distribution Centre, desktop and infrastructure systems
- Maintain a detailed understanding of the stores, Distribution Centres and infrastructure environments
- Develop documentation and handover repetitive and quick tasks to triage team
- Keep team leaders informed with regular feedback
- Challenge proposed plans and solutions to ensure all aspects of the problem are being addressed
- Find creative ways to achieve the best result as quickly and accurately as possible
- Ensure support incidents are documented and the customer is continually updated on the progress of the issue
- Contribute to the successful implementation of new projects/initiatives by providing post go-live support
- Assist in the continual review, enhancement, and improvement of processes with the team and environment

**About you**:

- VCE or equivalent (mandatory)
- TAFE qualifications or a degree in IT or a related discipline (highly regarded)
- ITIL Foundations Certificate (preferred)
- Work rights in Australia (PR/Citizenship)
- Previous experience in a level 1 Helpdesk role in a corporate environment
- Knowledge of laptop, pc, mobile and peripheral device installation and support
- Sound knowledge of supporting Microsoft technologies including MS Office Suite, Exchange, Active Directory, Windows 10
- Ability to support and troubleshoot issues with networking (TCP/IP, DNS, cabling, wireless), remote access connectivity (VPN), IP telephony
- Excellent interpersonal and communication skills, both verbal and written
- Ability to work effectively without supervision, prioritise and control workload
- Willingness to own and be accountable for problems until satisfactorily resolved
- Team player with right aptitude to use initiative
- Excellent problem-solving skills and attention to detail
- A professional and highly focused customer service approach

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst.This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field.These will initially be offered as a 6-month contract,...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $104,000 - $130,878 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About the job Service Desk Analyst**Service Desk Analyst****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Aps4 Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Comcare Full time

    Overview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Overview of the RoleThe Service Desk Analyst will work closely with the Service Desk Team...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Granite Consulting Full time

    Amazing culture- Melbourne based with some regional travel- Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...

  • It Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Medhealth Full time

    Company DescriptionThe MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Join Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations.We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68.And we're...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And...