Helpdesk Technician Ii

Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand's major retail and food service customers.

As a leading provider of quality, nourishing and sustainable food, we are focused on creating food Australians and New Zealanders love by maximising value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Australian life for generations, and include the likes of Leggo's, Birds Eye, Edgell, John West and Chiko.

We have five manufacturing sites in Australia and six sales sites and employ almost 2000 people across these operations. We are an integral part of the global J.R. Simplot Company.

**Culture and Benefits**:
At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

- Respect for Resources
- Spirit of Innovation
- Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities..

**The Perks**:

- Flexible working arrangements and a variety of engaging Health and Wellbeing programs
- Diverse Leadership Development Programs and Professional Development Support
- Employee Reward and Recognition Program
- Bonus incentives
- Discounted Health Insurance and Gym Memberships
- Sensory Club Program - Enjoy and taste our new product launches and access to our Culinary cooking sessions
- Novated Car Leasing Agreements
- Income Protection Insurance
- Opportunity to purchase additional annual leave

Simplot Australia values the innovation and relationship building that comes from face to face connection but also recognises the need for flexibility in the lives of our team members. This is why we have a hybrid work environment, with one dedicated day per week where we all come together to maintain our successful culture of innovation, connection and collaboration.

**About our role**:
We are seeking a talented Support Centre Technician to join our dynamic customer centric Technical Support Team for a 12 month contract. Reporting to the IT Manager you'll make use of your troubleshooting and problem-solving skills to deliver excellent customer service within a large, fast-paced environment. You'll get your teeth into resolving IT-related issues and requests whilst creating great customer experiences.

**What will you do**:

- First point of call for IT Issue resolution through effective communication mediums to support our Simplot customers.
- Incident life cycle management from creation, population, resolution and/or escalation of support tickets.
- Identify and drive process improvement ideas, where appropriate.

**About you**:

- Effective verbal and written communication skills that demonstrates a process improvement mind set
- Bachelor's Degree or Diploma in IT or equivalent
- Ability to independently resolve highly complex technical issues within a given technical area.
- Some experience in a similar position
- Ability to be adaptable, agile & a problem solver
- Accountability - but with an easy-going and can do attitude

LI-KC1

LI-Hybrid

**Job Requisition ID**:12725

**Travel Required**: None

**Pay Grade**: Global Grade 1

**Location(s)**:Chifley Business Park Office - Melbourne

**Country**: Australia

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