Duty Manager

2 weeks ago

Adelaide, South Australia Sofitel Full time

Company Description

We are "relentlessly guest obsessed" at Accor & Sofitel Adelaide. Everything we do, we do to help our guest feel welcome and our Ambassadors feel valued.

Positioned in the heart of Adelaide, just footsteps from the river Torrens and Light Square, the property is surrounded by the city's historic treasures and contemporary icons. Sofitel Adelaide links Adelaide's modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.

**Job Description**:
Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

**What you will be doing**:

- Lead and supervise the day-to-day hotel operations to ensure service standards are followed with friendly and engaging service
- Supervision of lobby services including concierge, ensuring guest arrivals and departures are as efficient as possible
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise service
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield

**Qualifications**:
**Your experience and skills include**:

- Service focused personality is essential
- Previous experience in a similar leadership role is a must, luxury experience is an asset
- Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset.
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- Exceptional communication skills, both written and verbal. Knowledge of a second language is an asset
- Valid and current First Aid + CPR
- Valid South Australian RSA and the ability to hold RP badge

Additional Information
**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Be part of a close-knit and fun work environment

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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