Member Services Officer

NSW, Genesis Fitness Clubs - Coffs Harbour 2450NSW, Genesis Fitness Clubs - Coffs Harbour 2450Great career paths and development with an entrepreneurial organisationOpportunity to make a real difference to our communityFree gym membershipPotential to earn commission for your results This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressionsAbout Genesis Fitness with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling.
We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone
This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.The RoleOur Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing and getting referrals for future sales.
They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values.
They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and the Club Manager.
The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.Key areas of responsibility include:Have a passion for fitnessProvide excellent customer service to all customers, both in person and over the telephone Apply sound cash handling principals and use of Point of Sale (POS) systemsPromote the centres services and programs to customers and accept customer bookings and enrolmentsPrevious experience in a similar positionExcellent communication skillsHold current First Aid & CPR CertificationWorking With Children Check (or equivalent) & National Police CheckPrior experience in fitness, sales, customer service or a retail environment is highly advantageousPrevious experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you
We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants.
These includes: A dedicated contact person to receive expressions of interest in the job, and complete a verbal job application during which the person answers questions over the telephone.
Allowing a short video submission describing their application for the jobAllowing a support person during an interviewWe value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.