Api Support Lead

2 weeks ago

Canberra, ACT, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- about 23 hours ago- Contact:
- Archna Singh- Discipline:
- General IT
- Reference:
- 258873**Job Title: API Support Lead**

**Location: Canberra /Perth**

**Duration: 12 months with possible extension**

We are seeking an experienced API and Integration Support Lead to join our dynamic fast-paced team.

**Duties**:

- Develop and maintain documentation on support processes, policies, and configuration.
- Manage a small team, undertaking work allocation, review, providing guidance and direction.
- Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level.
- Troubleshoot API and integration issues and work with external vendors to resolve them.
- Become familiar with the token-based authentication system to help Partners with authentication problems.
- Work closely with level three technical and development teams to investigate and resolve complex incidents.
- Undertake testing of APIs and the environments as required.
- Monitor and report on end-to-end API health, performance, and statistics.
- Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams.
- Raise support tickets with external vendors and follow through to resolution.
- Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
- Undertake support and operations. Development is not required in this role.

**Essential Criteria**
- 3-5 years' experience working with API's and/or Integration, ideally in a support/operation role.
- Demonstrated experience managing and guiding a small team to achieve outcomes.
- Excellent communication and stakeholder management skills to manage competing stakeholder groups.
- Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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