Salesforce Technical Team Lead

Join to apply for the Salesforce Technical Team Lead role at HammondCare14 hours ago Be among the first 25 applicantsJoin to apply for the Salesforce Technical Team Lead role at HammondCareGet AI-powered advice on this job and more exclusive features.About UsHammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of life for people in need.
As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs.
HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.About UsHammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of life for people in need.
As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs.
HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.The opportunity The role of Technical Lead ensures that HammondCare's internal Platforms team has adequate oversight and support for platform applications with a focus to lead and coach the team through agile development sprints to get best value from our investment in Platform Applications.
This role has a particular focus on agile application development leadership.Key Focus Areas:People leadership, team building and coachingStrategy & planningSystem support, escalations and defect resolutionAgile CI/CD development sprintsThis is a permanent full-time role based at St Leonards with hybrid opportunities.What We Can Offer YouWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leaveFlexible working options, including hybrid arrangementsDiscounts on everyday products and servicesDiscounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.Health & Wellbeing programmesReward & Recognition programmesReferral bonusesCareer and professional development opportunitiesResponsibilitiesManage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals.
This role will work closely with the Product Owner/s and Senior Solution ArchitectOversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira.
This role will work to continually improve response and defect resolution timeOversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practicesWorking with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and releaseIdentify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurringSupport the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possibleWork to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders; fostering and supporting the relationships and the sharing of information to improve user experience and engagement.
Form regular communication channels with key teams and personnelContribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretchedBe ready to present and report on technology work being undertaken to governance teams and the business.
Provide technical expertise during sessions when engaging with stakeholders from across the organisationProvide technical consultation support whenever needed to support the broader technology and digital marketing teams, supporting expert collaborationLiaise and grow relationships with external Salesforce Implementation Partners, third party app vendors and Salesforce