Club Support Officer

3 days ago

Melbourne, Victoria, Australia Life Saving Vic Full time

Life Saving Victoria is Victoria's peak water safety and lifesaving organisation built on the proud traditions and programs of our founding organisations, the Royal Life Saving Society - Australia and Surf Life Saving Australia.

Lifesaving has been an integral part of the Victorian way of life since 1904. Today LSV is a multifaceted volunteer-based community organisation with a focus on public safety and community wellbeing

Our volunteers, members, employees and partners work together with communities, educational institutions, government agencies, businesses and the broader aquatic industry, to Save lives and empower communities to safely enjoy water.

**Club Support Officer (East)
- Club Support**

We have an exciting opportunity to join our member engagement team and be an active contributor to our club support activities.

Working flexibly from the West of Victoria and in our Port Melbourne Head Office and reporting into the Club Support Manager this full-time position is responsible for supporting our volunteer Life Saving Club boards, committees and members as well as establishing and maintaining a cooperative relationship of assistance and support between clubs and LSV state/area officers, and LSV head office,

The role has several internal and external stakeholders and requires excellent client management and proactive engagement with others. Tasks include:

- Build Clubs' independence by increasing their volunteer administrative capabilities (including use of LSV and SLSA information technology systems and communications networks) and supporting the review of methods/processes for the regular improvement of club leadership and development processes,
- Identify and troubleshoot key issues, capability constraints and areas of improvement, and participating in or facilitating needs analysis and research to determine requirements of Clubs.
- Provide an exceptional level of customer support through regular face-to-face and phone engagement with key stakeholders, including Club Presidents and club committees and administrators.

**Who are you?**

You are an experienced development or support officer, with strong administration skills and a continuous improvement mind-set. You will be an exceptional collaborator who is comfortable communicating at all levels. You will have excellent time management skills with the ability to multi-task and prioritise.

Your enthusiastic, approachable, and can-do attitude will be the basis of your success in this role.
- Strong customer service or club development experience including working with or supporting volunteers
- Good stakeholder engagement and management experience, including demonstrated experience continuously improving relationships and outcomes with key stakeholders.
- Experience working autonomously and under pressure, in an environment requiring trouble shooting and a solution-oriented focus.

Previous experience as an officer in a sporting, emergency service or volunteer-based organisation and knowledge of or interest in water safety, lifesaving is highly regarded

In return Life Saving Victoria provides a rewarding work environment, variety, impressive employee benefits and great office amenities and facilities.

**How to apply**:

- LSV takes seriously its responsibility to deliver a safe, fair and inclusive environment for Children and Young People. It is essential that anyone involved with LSV understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a 'Working with Children Check' prior to appointment._

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