Customer Service Representative

**Customer Service Representative**
**Adeliade**

The start date for this role is Wednesday 15th January 2025.

**Position Overview**:

- **Job Title**: Customer Service Representative
- **Brand**: Terri Scheer
- **Start Date**: Wednesday 15th January 2025
- **Shift Pattern**: Monday - Friday - 37.5 hours per week
- **Location**: 1 King William Street, Adelaide
- **Work Arrangement**: Hybrid role
- 4 days Working from Home, 1 day in Office - post probation period
- **Salary**:$60,000 + 11.5% Super & performance-based incentives

**The Company**

Our Terri Scheer brand is one of the market leaders in Landlord Insurance. We are looking for a vibrant, passionate and customer focused individual to join our team in Adelaide. We are a driven team that has a strong focus on delivering outstanding customer service.

This will be a full time Sales and Service role (total of 37.5 hours per week), working Monday to Friday only and start times rotating between 8.00am-9.30am.

**Key Responsibilities**

As a Customer Service Representative you are focused on ensuring our customers feel valued when they contact our team. Your role as part of Terri Scheer is to connect our customers with products and services that meet their needs and protect their assets. You will enjoy achieving KPI's while delivering exceptional service, speaking with customers over the phone and using your initiative to understand their needs and provide solutions.

You will receive extensive product and industry training including personal advice accreditation to set you up for success in the role.

**What you'll do**
- Take new & existing calls to assess eligibility, underwrite business insurance policies and make alterations to policies and cancellations.
- Deliver a seamless customer experience on various insurance products that provides value for our customers
- Identify the appropriate insurance policies to meet customer requirements
- Achieve customer sales, service and retention targets set for all customer segments.

**What you'll bring**
- Proven experience and passion for delivering brilliant customer service
- Ability to use initiative and possess strong problem-solving skills
- To be resilient and have an ability to positively manage difficult situations
- A high level of attention to detail
- Insurance experience is not required (we can teach you that)
- A thirst for knowledge and passion for helping customers is what we are after

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Salary**:$60,000 + 11.5% Super & performance-based incentives
- **Flexible Work Arrangements -**Hybrid role
- 4 days Working from Home, 1 day in Office - post probation period
- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you'll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 05 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 20 Dec 2024 AUS Eastern Daylight Time