Field Application Engineer

Field Application Engineer – Sydney
ASUS, a technology-oriented company with one of the world\'s top R&D teams, is renowned for high-quality products and cutting-edge innovation.
We are seeking an experienced and proactive Field Application Engineer to join the Commercial Team of our System Business Group in Sydney, reporting to the Head of Commercial - SYS BG.
This role supports Account Managers, SI and resellers on product-related enquiries, builds the ecosystem to complete ASUS commercial solution offerings, guarantees the highest standard of customer satisfaction, and fosters collaboration across all parties.
Responsibilities
Supporting the Regional Team by facilitating the introduction of ICT products and communicating effectively;
Conferring with clients and engineers to assess equipment needs and determine system requirements;
Maintaining knowledge of industry trends and client needs and communicating information to appropriate internal stakeholders;
Building Proof of Concept Solutions;
Resolving technical challenges identified in field operations;
Collaborating with internal stakeholders to manage the highest standards of SLA;
Performing evaluation, benchmarking, and optimisation of IT equipment;
Performing evaluation of commercial customer satisfaction in all verticals;
Reporting technical information to ASUS HQ for product and software support improvements;
Preparing and attending regular service review meetings with Account Management teams and commercial clients;
Establishing training materials, agenda and conducting technical training for clients;
Performing other work-related duties as assigned.
Knowledge Requirements
Knowledge and understanding of the IT hardware solutions is essential -
Microsoft and Google deployment services (Autopilot, Pre-deployment, Zero touch enrolment, DFCI, SCCM package customisation and verification)
Intune management (Device and App management, Policy deployment, End point security, etc)
Windows SOE/MOE customisation and verification
Absolute Persistence 2.0 in UEFI
BIOS management and Firmware updates
Other technical solutions
Experience and Skill Requirements
5+ years\' IT help desk, MSP, IT administration, hardware repair experience
Product Demonstrations: delivered detailed product demonstrations to potential clients, highlighting key features and benefits.
Customer Training: conducted training sessions and workshops for customers to enhance their understanding and usage of products.
Technical Support: provided on-site and remote technical support to customers, ensuring the successful implementation and integration of company products.
Feedback Collection: gathered customer feedback and communicated it to the product development, service team, to drive continuous improvement.
Documentation: created and maintained technical documentation, including user manuals, installation guides, and troubleshooting procedures.
Proof of concept solutions
Excellent written and verbal communication skills are required
Australian citizen or permanent resident with unlimited working rights within Australia, no overseas applicants
No recruitment agency please
An attractive package will be offered for the most suitable candidate and high performance will be rewarded accordingly.
To apply for this position please send through your resume.
Only short-listed candidates will be contacted.
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Additional Information
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Computer Hardware Manufacturing
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