Operations Support Officer

2 weeks ago

Sydney, New South Wales, Australia Mcmillan Shakespeare Group Full time

Operations Support Officer

A new permanent Full time contract position (12months) opportunity has come up within the operations side of our Asset Management business. We currently have an opportunity within our Interleasing business for an Operations Support Officer. This position is 5 days a week, 38 hours a week.

**About Interleasing**
Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ. Together, we form one of Australia's largest and most experienced providers of outsourced asset management and employee benefits solutions.

Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management

**You will be responsible for**:

- Our Fleet Management team manages and monitors, In-Life services such as vehicle registrations, infringements, Fuel Cards, E-tags & Mini Leases.
- The role requires great attention to detail and accuracy, while it is critical to maintain great customer service levels both internally & externally.
- The role ensures that all relevant documentation & support is given to customers during the life-cycle of their vehicle.
- All payments and transactions are processed accurately and within timeframe, including all problems are resolved with customer safety, satisfaction and company risk mitigation as a priority.
- Strong administration skills
- A customer focused approach to solving problems and communication
- Good organizational and time management skills
- Ability to liaise with Transport authorities across Australia, with the mind set of solving issues while having the best interest of the customer at the forefront
- Ability to work as a member of a team and willingness to assist others where necessary
- A high level of accuracy in data-entry work and an eye for detail in picking up anomalies in general processing
- Can focus and be disciplined to process high volumes of work against deadlines to ensure team efficiency
- Can think clearly and resolve issues under pressure and time of high workload or change
- Ability to liaise with infringement issuing authorities across all states and resolving escalated infringement issues.

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Job ID R6599

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