Team Leader

5 days ago

Sydney, New South Wales, Australia Bankstown Sports Full time

**_Bankstown Sports Club is currently looking for an enthusiastic and motivated Team Leader to oversee the operations of our bustling Cafe._**

**About the Role**

Our Lucky Chengs team are currently seeking to appoint an enthusiastic and motivated full-time Team Leader. This position requires someone who is passionate about our Club and will strive to deliver Exceptional Customer Service to our patrons.

Reporting to the Food & Beverage Manager, you will be responsible for the day to day running of the Lucky Chengs_. _Your primary role will be supervising staff and ensuring they meet Bankstown Sports exceptional customer service standards at all times.

**The role**:
We are looking for an individual who is able to lead the team and maintain the highest level of customer service. The role also requires a leader who is able to:

- Develop team members to deliver customer service excellence
- Manage the team and delegate tasks during peak trade periods
- Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Resolve member and guest complaints
- Supervision of assigned staff including; training, coaching and performance feedback
- Ensure a safe working environment
- Provide up to date information to our members and guests on all Club services
**Essential Criteria**:

- Must have RSA and RCG qualifications or willing to obtain
- Commitment to a 24-hour rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia
**Staff perks**:

- Career development - we love to promote internally and between clubs
- Uniforms
- Parking - free, secure and underground car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to a generous rewards and recognition program
- Meal allowance

**If you are ready to take on a new challenge, are passionate about working in a dynamic and innovative workplace and are someone who realises the tremendous opportunity that this role offers, we want to hear from you**

Location: Bankstown Sports Club,8 Greenfield Parade,Bankstown,New South Wales,Australia, Bankstown NSW

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