Nab Customer Service Advisor

5 days ago

Melbourne, Victoria, Australia Hays Full time

NAB Call Centre at Knox, Wantirna South. 12-months contract with a view to extend. $34ph+super.

**Your new company**

NAB creates employees who thrive when achieving great results for the customer, the brand and themselves.
- A diverse and inclusive workplace works better for everyone, and when you work at NAB, you'll experience the benefits first-hand.
- Your ambition, flexibility, resilience, and ability to work collaboratively within diverse teams is paramount.

**Your new role**

Join the exciting world of NAB's Merchant Servicing team and become a hero to our business customers, also known as "Merchants".
As part of the team, you'll provide expert solutions and support to help them service their NAB EFTPOS + HICAPS Terminals. Get ready to make a real difference.
At NAB's Knox Data Centre, located in Wantirna South, you'll experience a warm and welcoming environment, and you'll feel like part of the family from the moment you walk in the door.
With no two merchant calls alike, you'll have the chance to speak with a diverse range of customers. One day you could be helping the owner of a bustling Melbourne Cafe, the next day you might be assisting a surf shop owner in beautiful Byron Bay, and the next, you might be guiding a farmer from rural Queensland.

Day-to-day responsibilities will include:

- Assisting customers and helping to troubleshoot issues over the phone.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- Providing a stellar customer service experience whilst helping to grow the NAB brand.
- Adherence to the Industry Code of Practice.

**What you'll need to succeed**
- You bring a background in retail, food service, or hospitality and are ready to join a dynamic team.
- You're proactive and eager to jumpstart your career in Banking.
- You're resilient and prioritise excellent customer experience.

**What you'll get in return**

You'll work on a rotating roster from Monday to Friday with shifts that range from a start time of 8:00 AM to a finish time of 7:00 PM. Experience a variety of shifts and keep things interesting every day

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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