Service Management Analyst

1 week ago

Sydney, New South Wales, Australia M&T Resources Full time

**Sydney**

**IT & Telecomms**

Systems Analyst
- Highly flexible WFH or at their amazing offices in Macquarie Park
- Long term career move with extensive professional development
- Excellent salary and benefits on offer

**The Company**:
Our 'Professional Services' client has an excellent reputation and a global footprint spanning Australia, Asia, Europe and the USA. They offer a broad range of legal services and are well known for being flexible, dynamic, and pragmatic.

**The Role**:
Currently undergoing significant growth, the company is seeking an experienced Service Management Analyst to join their team.

**Your remit will be broad and will include**:

- Provide leadership on Priority Incidents, including DR and BCP scenarios.
- Manage incidents raised to major incident and problem status
- Work through problem management processes
- Work closely with Service Desk
- Monitoring and awareness of all major incidents and problems
- Support and drive the Problem management processes

**This is an incredible career move and in return you will need to have**:

- 4+ years' experience in a similar role
- Strong ITSM process management skills
- Skills in a structured Incident/Problem/Change environment.
- Strong knowledge of ITIL processes and functions
- Excellent customer service skills
- Excellent influencing skills
- The ability to communicate technical information on a non-technical level

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