Concierge

JLL supports the Whole You, personally and professionally.
**The Role**:
You will serve as the face of the company, ensuring exceptional experiences for visitors and clients. This role combines customer service expertise and culture to provide personalised interactions. The As concierge you will beresponsible for greeting guests, managing check-ins, addressing inquiries, and coordinating various guest services to create a welcoming and impressive environment.

**Benefits**:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
Duties
- Have knowledge and information on local services, attractions, entertainment, directional and transport and assist with general information and bookings.
- Develop and maintain excellent relationships with guests and customers.
- Act as the ambassador of customer service, promoting a five-star service ethos.
- Assessing and analysing all guest feedback.
- Responsibility for ensuring the overall state of the Conference Centre is to a high standard, including set ups, pack downs, audio visual and IT support, inspecting the facilities, food and drinks order, and reporting any issues or deficiencies to the Marketing & Customer Experience Manager.
- Administer and coordinate the conference centre booking system and respond to enquiries.
- Provide full Hotel style concierge and lifestyle services administration for the customers - including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, dry cleaning and tailoring services, personal gift shopping and beauty treatments
- Maintain vigilance at all times reporting anything suspicious to Security.
- Ensure that all public areas within the main lobby areas are being maintained to the highest standards of housekeeping and maintenance and reporting any issues or deficiencies to the Cleaning Site Manager or Property Manager as appropriate.
- Maintain the highest standards of presentation, personal integrity and customer support.
- Assist and coordinate certain events as directed by Facilities Manager.
- Create and send electronic direct mail.

**What you will bring**:
Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
You'll have excellent communication skills, both written and verbal, a secondary language would be desirable.
Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required
**What to expect from us**:
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards