Support Services Officer

2 weeks ago

Adelaide, South Australia Employment Hero Full time

**EMBRACE NDIS PLAN MANAGEMENT CUSTOMER SERVICE**

**Fun. Compassionate. Knowledgeable. Innovative. Trustworthy.**

**About us**

**The Opportunity**

**Due to company growth we are now advertising for additional new team members.**

**Support Services Officer **- NDIS knowledge and experience required to provide direct guidance for complex enquiries in reference to NDIS funding and plans, works closely with the client and all stakeholders.**

**We are currently seeking a team player with outstanding knowledge of NDIS budgets, who also possesses a critical thinking mindset.**

**The Fundamentals - You will bring**

**You are experienced in customer service and a passionate advocate of the NDIS and the value of plan management as a support option. You are client and people focussed, pragmatic, resilient, collaborative and are able to make a difference to the organisation and clients we serve. You will have a strong commitment to continuous improvement and have a 'can do approach'. You will be achievement focussed, and have demonstrated outstanding written and verbal communication skills to continue to build the 'one champion team' culture to thrive**

**The Not Negotiables**
- **Knowledge and experience of the NDIS - NDIS budgets (required for Support Services, desirable for other roles).**
- **A passion for service through positive client experiences**
- **Attention to detail and the ability to deliver seamless client interactions by analysing a task and providing a successful solution.**
- **You will need to hold a valid Working with Children check and NDIS Screening Clearance or be willing to obtain**
- **Demonstrated experience in a fast-paced customer centric environment**
- **Team orientated and collaborative work style**

**What we offer**
- **A challenge and a role with purpose**
- **Collaborative team and fun culture**
- **An opportunity to continually grow**

**The Support Service's Officer position requires strong communication skills and client focus, so if you enjoy rolling up your sleeves, developing in a team in a growing organisation, then we want to hear from you**

**We can't wait to hear from you, shortlisting for applicants will commence as they are received.

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