
Senior Retail Operations Manager
7 days ago
Job Overview
The Senior Retail Operations Manager plays a pivotal role in driving store success. Key responsibilities include overseeing daily operations, supervising and developing a high-performing team to deliver exceptional customer experiences.
About the Role
This leadership position involves working closely with Store Managers to lead the team and drive operational excellence. The successful candidate will coach and develop team members, promoting a culture of genuine service that creates memorable moments for customers.
Key Responsibilities
Supervise and develop a high-performing team to achieve sales and customer service goals
Oversee daily store operations, ensuring a seamless customer experience
Collaborate with Store Managers to drive operational excellence and improve store performance
Cultivate a positive work environment, fostering open communication and teamwork
Requirements
Prior supervisory experience or readiness to take on a leadership role
Demonstrated retail or trade experience, including sales, wholesale, and/or workshop operations
Ideal candidates possess mechanical/automotive parts knowledge
Flexibility to adapt to changing priorities and hold a valid driver's license
Ability to perform physical duties, including handling heavy products
Employee Benefits
A safe and inclusive workplace environment
Ongoing training and career development opportunities
No late-night trading
Diverse product offerings
Supportive office guidance and inter-store support for merchandise, planogram, and store standards
Employee recognition programs, including a 'shout out' platform and private online community
Paid volunteer leave
Parental leave top-up allowance
Attractive team member pricing across all GPC AP businesses
Industry award rates of pay, penalty rates, fortnightly pay cycle
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