Customer Success Specialist
1 week ago
Base pay rangeCA$60,000.00/yr - CA$80,000.00/yr
OverviewInsight Global is seeking a Sr.
Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.
This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts.
The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
ResponsibilitiesManage and grow relationships with strategic enterprise accounts.Drive product adoption, present insights, and resolve complex client needs.Communicate with C-suite stakeholders and tailor messaging to diverse audiences.Lead presentations and manage executive-level discussions.Collaborate with cross-functional teams to deliver client solutions.
Qualifications3+ years of experience in a customer success, account management, or a client-facing roleProven ability to communicate with C-suite stakeholders and manage enterprise-level relationshipsConfident leading presentations with the ability to control a room and tailor messaging to diverse audiencesComfortable navigating challenging conversations, providing strategic solutions, and maintaining client trustStrong Excel skills including pivot tables and VLOOKUPs to track client dataHighly organized and proactive, with a track record of managing multiple accounts simultaneouslyAbility to collaborate with cross-functional teams
Nice to Have Skills & ExperienceBackground in an agency environmentPrior experience as an account executive or account managerUnderstanding of agency workflows, design principles and the customer lifecycle
Employment typeFull-time
Seniority levelMid-Senior level
Job functionCustomer Service, Administrative, and Sales
IndustriesStaffing and RecruitingConsumer Services
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