Customer Success Specialist
3 weeks ago
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$85,000.00/yr - A$85,000.00/yr
OverviewInsight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This client-facing, high-impact role is located in Malborne and onsite 5-days/weeks. The successful candidate will be responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
Responsibilities- 3+ years of experience in a customer success, account management, or a client-facing role.
- Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships.
- Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences.
- Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust.
- Strong Excel skills including pivot tables and VLOOKUPs to track client data.
- Highly organized and proactive, with a track record of managing multiple accounts simultaneously.
- Ability to collaborate with cross-functional teams.
- In office 5 days/week (location CBD, Melbourne).
- Background in an agency environment.
- Prior experience as an account executive or account manager role.
- Understanding of agency workflows, design principles and the customer lifecycle.
Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management.
Seniority level- Associate
- Full-time
- Customer Service
- Business Development
- Sales
- IT Services
- IT Consulting
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