Digital Product Designer

**About the role**

We are looking for an experienced Product Designer who loves to challenge the status quo. This is a rare opportunity to support the build of a Digital Design Practice with a start-up culture from the ground up within one of Australia's Biggest Banks. Our team not only works on unifying and governing design across the whole organisation but also socialises, educates, and cultivates design led thinking.

Reporting directly to the Head of Digital Design, this position is embedded within the Card and Payments team. You will be working closely with the Card and Digital Payment Systems Manager and the Payments Manager to drive innovative and user-centric digital experiences, to visualise and develop high level concepts and roadmaps, and to help drive, achieve, and maintain industry best customer experiences within the card and payments space.

Use your expertise in design thinking, user research, and visual design, to ensure that digital products are intuitive, engaging, and aligned with business goals across the organisation. Deliver innovative and user-centric digital experiences that enhance the overall customer experience and drive business success.

In this role you will get to:

- Lead the design process for digital products, from concept ideation to final implementation, ensuring high-quality and user-centred designs.
- Develop wireframes, prototypes, and visual design assets that effectively communicate design concepts and facilitate feedback and iteration.
- Identify and drive opportunities to create additional customer and business benefit using customer research, data, and business requirements.
- Understand Group Strategy, the Digital Strategy and stakeholder goals to ensure that work is prioritised and focussed on supporting these.
- Drive innovation and experimentation in the design process, stay up to date with the latest digital design trends and technologies, and find new and innovative ways to improve the customer experience.

**About you**

You will have an in-depth understanding of digital design standards, including user-centred design, information architecture, interaction design, and visual design.

To be successful in the role you will have:

- Experience in digital design, including design systems, user-centred design principles, and accessibility standards.
- Experience in conducting user research, usability testing, and gathering insights to inform design decisions and validate design concepts.
- Familiarity with user experience (UX) design standards and best practices
- Strong collaboration skills to work effectively with cross-functional teams, stakeholders, and developers.
- Excellent communication skills to present and articulate design concepts and rationale to both technical and non-technical audiences.

We offer flexible work options that put our people first, and a hybrid model of two days minimum in our Melbourne Head Office per week.

**About Bendigo Bank**

With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our wellness provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

**You must include a link in your resume to your portfolio of work.**

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