Field Service Engineer

Join to apply for the Field Service Engineer role at Bio-Rad LaboratoriesWe currently have an excellent opportunity for an experienced Field Service Engineer to join our Queensland/NZ team, based in Brisbane, Queensland.
Reporting to the Field Service Engineering Team Leader, you will be responsible for servicing all Life Sciences (LSG) and Clinical Diagnostics (CDG) instruments at our Australian customers sites and assisting across the broader Pacific region when required.
An important component of this role is to assist in building customers' confidence and network with Bio-Rad as well as providing front line technical and application support to internal / external stakeholders to ensure that customer satisfaction is achieved.
Responsibilities
Consistently provide preventive and maintenance services to customers
Install, service and maintain all LSG and CDG instruments
Ensure all work orders are handled in a timely manner and to the satisfaction of the customer
Use of ServiceMax for work order management
Ensure tools and test equipment are kept in a professional manner
Perform other duties as required
Meeting territory service goals and objectives
Ensure that the Company achieves its customer satisfaction objective at all times
Report promptly to the Technical Service Manager of any circumstances where this is not occurring
Maintain good customer relationships
Embrace the Bio-Rad quality philosophy
What You Bring
Degree / Diploma in Engineering preferred (Electronic/Electrical/Biomedical/Mechanical)
Minimum 3-5 years' experience in Life Science, Clinical Diagnostics or Biomedical service Industry
Excellent spoken and written English
Excellent interpersonal communication and proven customer relationship building skills
Demonstrated initiative, good organisation and planning skills
Strong team orientation
Problem solving ability and results driven
High level of skills in computer literacy and software usage
Current drivers licence valid in Australia
If you have experience that aligns with the responsibilities of this role, we encourage you to apply.
Who We Are
For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare.
As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products.
We help people everywhere live longer, healthier lives.
Bio-Rad offers a unique employee experience with collaborative teams that span the globe.
Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits
Bio-Rad's biggest asset is its people, and our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.
We're proud to offer a variety of options, including salary packaging options (novated leasing), extensive learning and development opportunities, education benefits, Employee Assistance Program for all employees and their immediate families, and insurance offerings with our default Superannuation fund.
EEO Statement
Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds.
People with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation
Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative.
Please do not submit resumes unless authorised to do so.
Bio-Rad will not pay for any fees related to unsolicited resumes.
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