field service engineer

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

You will provide customer support and engineering through the performance of small projects, on-site installation, and troubleshooting, service, and repair of equipment. The Field Service Engineers work with our customers to maintain a thoughtful and productive manufacturing system.

We ask that you have vision, creativity, technical engineering expertise, and a willingness to travel. Ensure that the individual parts of a system can work together to perform the desired application. Take ownership of the complete system or solution, which encompasses RA, third-party, and user aspects, not only the individual components. Be able to increase the application of all RA family of products and portfolio offerings to meet customer's needs.

Your Responsibilities:

• Attend to field service work.

• Provide technical assistance and field service to customers by performing one or more of the following things.

  • Engineering assistance application, programming specifications, etc.

  • Field service installation start-up integration, system optimization, maintenance, and warranty implementation.

  • Troubleshoot hardware and software problems at customer site

• Provide customer coordination of RA products and systems by performing the following function.

  • On-site analysis and specification preparation.

  • Hardware configuration – system and product application.

  • Programming assistance.

  • Project coordination between customer, OEM sales, product division, etc

  • Technical support – field start-up, integration and maintenance.

  • Documentation

The Essentials - You Will Have:

• University Degree in Engineering (Bachelors of Engineering or equivalent) or Trade qualification with additional tertiary education.

• 5+ years engineering and field experience

• Deliver technical presentations to internal and external customers

• Develop relationships with main customers and partners

• Demonstrates consultative and constructive dialogues with customers & team members

• Background in Automation is a plus

• Understanding of Variable speed drives, PLC Systems & Networking would be highly advantageous.

The Preferred - You Might Also Have:

• Experience as Control Specialist/Power Specialist

• Experience partnering with sales team and customers

• Active listening & collaboration

• Mature, enthusiastic, team player, and customer-oriented individual

• Good presentation and communication skills

• Results oriented and able to collaborate effectively with others

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.