Retail Sales Representative

1 week ago

Perth, Western Australia Hilti Full time

**What's the role?**:
This is a permanent full-time role based at our Hilti store in Belmont, Perth. As a Retail Sales Representative you will work with the wider retail sales team in managing the day-to-day operations of the store as well as provide a superior level of service to our customers through product demonstrations and service consultations. You will also be responsible for carrying out some general warehousing duties (pick packing, receiving freight, bookings, etc.) to ensure that we are delivering on our world class customer service experience in a timely and organised manner.

This is not an ordinary retail sales job, we focus on building and maintaining lasting relationships with our customers in understanding their business needs and how our solutions can add value. This is why we stand out as a market leader.

This is role is fast-paced and KPI driven yet also rewarding as you will play an active role in strengthening our partnerships with our customers. This is a great opportunity to kick-start your career within a multinational organisation with a high-performing and caring culture.

**Who is Hilti?**:
We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- Manage the day-to-day operations of the store
- Initiate customer contact, build and maintain lasting relationships with our customers
- Overall customer touchpoints, including sales, repairs and inputted sales
- Achieve retail sales targets and profitable growth
- Maintain of customer database
- Maintain Operational Excellence - Inventory controls and processes, data entry quality, store utilities upkeep

**What do we offer?**:

- A competitive salary base + super + bonus
- An extra week of leave - i.e. 5 weeks leave
- Leave loading of 17.5% - i.e. you are paid 17.5% of your salary for the days you take annual leave
- Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
- A diverse and inclusive culture
- Fun & engaging team
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.

**What you need is**:

- Exceptional customer service skills and focus
- A self-starter mindset with motivation to drive and achieve results
- A team player attitude
- High learning agility and drive for self
- development
- A keen eye for detail and passion for problem solving
- The ability to effectively and proactively develop customer relationships
- Competent PC skills
- A valid forklift licence or willingness to obtain one upon employment

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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