Optical Dispenser

**Costco Wholesale is the 8**th** largest global retailer with warehouse club operations already operating more than 560 locations in 8 countries. We are the recognised leader in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics.**

**DAILY RESPONSIBILITIES**
- Assists members with choosing eyeglass frames and lens options appropriate to prescription.
- Fits and adjusts lenses to eyeglass frames. Dispenses eyeglasses and contacts.
- Measures member's eyes for pupillary distance and determines bifocal placement.
- Answers questions and addresses problems regarding prescriptions, merchandise, and services. Refers to physician when appropriate.
- Processes sales. Organises and fills member prescriptions. Places special orders to outside suppliers.
- Stocks department equipment, merchandise, and supplies. Follows department procedures and standards for production, record keeping, merchandising, and merchandise storage. Cleans department.
- Takes optical measurements and educates members on best products to meet visual aids.
- Counts register at sign on. Ensures the register's cleanliness. Orders change, cashes, and increases loans when needed. Makes witnessed drops/deposits of excess funds to the vault; orders cash increases and counts own register at shift end to maintain accurate register funds.
- Receives accurate payment for merchandise; makes change; processes checks, credit, and debit charges according to proper departmental procedures for paperwork and the performance of duties.
- Exercises discretion and confidentiality with all patient information.
- Follows proper Optical Centre, general safety, and security procedures and standards.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous customer service to members, employees, and suppliers.

**POSITION REQUIREMENTS Competency Statement(s)**
- Communication - Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and

suppliers. Actively listens to employees, members, and managers and takes appropriate action as necessary.
- Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees and suppliers in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco's Code of Ethics.
- Self-Motivated - Well-organised and able to prioritise, multi-task, and adhere to deadlines while working independently with mínimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
- Team Player - Cooperates well with a variety of personalities and individuals, and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to comply with new programs, methods, practices, and procedures.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco's Success Behaviours, and by a file free from counselling notices related to job performance.

**Education**

High School Certificate or higher, training and apprenticeship as required by state.

**Experience**
- Cert IV Optical Dispensing
- Experience will be beneficial

**Licenses and Certifications**

Cert IV Optical Dispensing or equivalent.

**Other Skills and Abilities**

Good communication, basic math, and member service skills.

**ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS Computer Skills**

Basic knowledge of Microsoft Office (Outlook, Excel, Word).

**Other specific or favorable requirements**:
? Previous Optical experience

? Full COVID-19 vaccination or medical contraindications
- **If successful, you will be required to undertake role & department specific training within specified timeframes