Aps6 Clinicians

Position Title: APS6 Clinician – Client Assist (3 positions available)Classification: APS6 (Labour Hire)Location: Brisbane, QLD (480 Queen Street)Engagement Type: Labour Hire (12 months, with possible extensions)Hours: 37.5 per week (rostered shifts across a 24/7 service)Pay Rate: $55–$65 per hour (in hand, before tax, excluding superannuation) About the Role We are seeking three APS6 Clinicians to join the Client Assist Contact Centre team.
These roles are telephone-based and support service provision nationally through responsive intake, triage, immediate mental health support, and referrals to regional offices for allocation.
Clinicians will work in a rostered environment providing phone-based clinical services to veterans and their families, ensuring timely, trauma-informed, and client-centred care.
A hybrid work arrangement (office/home) may be available by agreement with the hiring manager.
Key Responsibilities As an APS6 Clinician – Client Assist, you will: Deliver high quality clinical services including risk assessment, intervention, intake, triage, and referrals.
Provide evidence-based brief counselling interventions (individual, couple, and family sessions).
Manage clinical documentation using the Client Management System, ensuring accurate records of care plans, risk assessments, and session notes.
Liaise with family members, treatment providers, and stakeholders to coordinate care.
Participate in regular case reviews, supervision, and professional development.
Ensure compliance with clinical practice policies, ethical guidelines, and APS standards.
Contribute to a positive, collaborative, and safe team environment.
Key Skills and Attributes Strong interpersonal and communication skills, with the ability to provide trauma-informed and holistic intake, assessment, and intervention.
Ability to conduct and document clinically appropriate intake assessments and risk management plans.
Demonstrated ability to manage critical incidents calmly and effectively.
Strong IT proficiency and ability to navigate clinical systems and digital platforms.
Understanding of call centre environments and experience in telephone-based clinical service delivery (highly desirable).
Mandatory Requirements Australian citizenship One of the following qualifications/registrations: Psychologist, Occupational Therapist, or Registered Nurse with full AHPRA registration, OR Social Worker with AASW membership, OR Master's-level Counsellor with PACFA (Clinical) or ACA (Level 3 or 4) registration.
Employment Conditions Roster: 24/7 shift coverage, including weekends and public holidays.
Penalty rates apply: Base +25% (after hours/Saturday/Sunday) Base +50% (most public holidays) Base +150% (Christmas Day, Good Friday, Easter Sunday, ANZAC Day).