Claims Portfolio Manager, Liability

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Managed Insurance Authority

**Salary**: Salary not specified

Occupation: Insurance and Superannuation

Reference: VG/1638046

We have an exciting ongoing opportunity for a seasoned professional with a proven record in a claim's management role to join the fabulous Claims team within Insurances Services division at VMIA.

**Claims Portfolio Manager, Liability**

**Insurance Services**

**Ongoing, Full-Time**

**About VMIA**

Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.

We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.

We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.

Our unique perspective across Victorian Government clients provides an opportunity for learning and development across the risk and insurance industry as well as the broader public sector, creating deeper connections with our clients, and a shared understanding of best practice in our fields of expertise.

**Your role**

We have an exciting ongoing opportunity for a seasoned professional with a proven record in a claim's management role.

Reporting to the Head of Claims, you are responsible for managing a claims portfolio that delivers client focused recovery solutions that restore confidence and build a more resilient Victoria. You lead a team of senior claims specialists, claims specialists and claims officers who provide best practice strategic claims management. VMIA claims management is tailored to the public sector and focuses on efficient, fit for purpose recovery solutions for our clients.

The Claims Portfolio Manager also plays a key part in educating our clients and building their knowledge of emerging trends and strategies aimed at reducing the level and frequency of claims in order to heighten their risk management capability.

**How you'll make an impact**
- Coach and mentor team members to achieve a high performing team and optimise their effectiveness. You identify and develop team capability, expertise, and skills to meet current and emerging, operational and client service needs.
- Collaborate with, influence, build and manage effective relationships with key advisors and/or insurance providers to achieve optimum claims resolution and advise internal and external stakeholders.
- Support the Head of Claims, liaising across divisions and with external partners (mainly legal and actuarial) to monitor the impacts of claims settlements on the financial sustainability of your claim's portfolio.
- Champion and lead your work with the Insights team to support the analysis of claims data to present insights to clients to build their capability and influence improved recovery and prevention strategies.

**Who you work with**
- You work collegially with your peers across the Insurance Services division and the broader organisation.
- You communicate and consult regularly with the Insurance, Risk, Insights and Products and Service teams to inform trends, market needs, changes, and new opportunities for initiatives.
- You may provide occasional information and updates directly to the Executive and Board.
- You may also present at external forums on the matters related to your portfolio, client experience or sector from time to time. This will be with support and direction from your manager.

**About you**
- Proven record in a claim's management role or as an insurance lawyer, especially in the handling of the more technically complex litigated matters across public liability, professional indemnity, directors and officers and employment practices specialties.
- Hold a tertiary qualification in, Insurance, Business, Commerce, Finance, Law, or relevant discipline (highly desirable).
- May also hold a professional membership with a risk management, Insurance, or relevant organisation.
- Seasoned professional with highly developed communication and interpersonal skills, proven client relationship management experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes.
- Possess knowledge and experience in insurance claims management along with the capacity to analyse and interpret claims information and data sources. You can demonstrate how you have used this intel to identify trends and strategic opportunities for improvement.
- Demonstrate c