Customer Success Manager

2 weeks ago

Brisbane, Queensland, Australia Hilti Full time

**What's the role?**:
The Customer Success Manager is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti. Our customers range from sole traders to large construction projects. You will be the interface between the salesforce and the Back Office/Software Specialists to ensure a smooth set-up.

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

**What does the role involve?**:

- Travelling to customer jobsites / warehouses to roll out services (Fleet, ONTrack, Connect etc.)
- Entering asset data into a customer-facing database using both a desktop and smartphone based system.
- Working hand in hand with both the salesforce and Back Office/Software and Service Specialists to ensure a smooth transition within every steps of the selling process
- Additional duties can also be assigned to support Hilti Stores and/or the Software and Service Specialists

Hilti is committed to diversity: 21% of Hilti's management positions worldwide are filled by women.

**What do we offer?**:
Show us what you're made of and we'll offer you:

- A competitive salary base and monthly car allowance
- An extra week of leave - i.e. 5 weeks leave
- Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
- Two (2) paid days per year to give back you your community & volunteer
- Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
- A diverse and inclusive culture - with over 39 different nationalities at Hilti Australia
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after

**What you need is**:

- Relevant functional experience, ideally retail or warehousing, and commercial knowledge in order to interact with internal and external customers.
- Ability to manage time, multi-task and prioritize effectively.
- Details oriented and pro-active -a consistent overachiever of goals and objectives.
- Strong IT skills including MS-Office
- Effective communication skills with excellent interpersonal abilities.
- Willingness to travel within the State and Regionally - Role will be predominantly field-based with intermittent office days

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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