Customer Success Manager

Customer Success Manager - Australia (Remote)
Maropost Sippy Downs, Queensland, Australia
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Customer Success Manager - Australia (Remote)
Maropost Sippy Downs, Queensland, Australia
1 day ago Be among the first 25 applicants
Join to apply for theCustomer Success Manager - Australia (Remote)role atMaropost
Everything we do is for our customers
Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses.
With a relentless focus on our customers' success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to 100,000+.
Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us.
If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.
The opportunity
Ready to turn great customer experiences into unforgettable ones?
At Maropost, we are on the hunt for a passionate and experienced Customer Success Manager to lead our customers on their journey to success, reduce churn, and identify growth opportunities that deliver measurable value.
As a trusted advisor, you'll be instrumental in building strong, strategic partnerships with our clients, guiding them to achieve their business objectives through better product adoption and operational excellence.
You'll act as both a strategic partner and escalation point, ensuring customer satisfaction, reducing risk, and driving long-term engagement and retention.
What you'll be doing (and loving)
Be the ultimate customer champion - deliver value, solve problems, and celebrate wins
Build and grow strong, trust-based relationships with your client portfolio
Dive deep into customer goals and challenges, and shape strategic plans for success
Keep a close eye on customer health and proactively address issues before they bubble up
Spot upsell and cross-sell opportunities like a pro and turn them into wins
Lead regular check-ins and business reviews to stay aligned and deliver ongoing value
Partner closely with Sales, Product, and Support teams to amplify customer voices internally
Help evolve our Customer Success playbook - your insights matter
What you'll bring to Maropost
3+ years in Customer Success, Account Management, or a client-facing role
Proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile
A knack for uncovering new opportunities and driving account growth
Exceptional written and verbal communication skills
SaaS or tech industry experience - bonus points for B2B or eCommerce/Retail ops knowledge
Self-starter energy, you take initiative and thrive in a fast-paced, agile environment
A solutions-first mindset and a natural curiosity to keep learning and evolving
You exemplify Maropost's values:
Customer Obsessed
Extreme Urgency
Excellence
Resourceful
What's in it for you
A tight-knit, collaborative team culture that genuinely cares about customers (and each other)
Competitive base salary + performance bonus - your impact won't go unnoticed
Work where it works for you - remote or from our relaxed Sunshine Coast office
Every day is casual dress day.
We're all about bringing your full self to work
Join a rapidly growing, globally expanding SaaS business making waves
Loads of room to learn, grow and make your mark - this is just the beginning
If you're driven by purpose, fueled by challenge, and ready to make magic happen for our customers, apply now.
We can't wait to meet you.
Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.
If that isn't for you that's ok, for those of you that it is, please get in touch with us
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Software Development
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