Client Services Officers

2 weeks ago

Brisbane, Queensland, Australia Halcyon Knights Full time

Government Opportunity
- 10 Month Contract
- Northgate

**Client Services Officer**

**Location: Northgate, QLD 4013**

**Working Hours**: Rotating roster, 8:00am-5:30pm (Mon-Fri) with work-from-home option after training

Are you a dedicated customer service professional with a passion for providing exceptional support? Do you thrive in a fast-paced environment where no two days are the same?

**The Role**:
As a Client Services Officer, you will be the first point of contact for our valued clients, handling a diverse range of inquiries related to worker service credits, payments, and employer obligations. No prior knowledge of our schemes is required - we'll provide comprehensive training to bring you up to speed. What matters most is your eagerness to learn and your ability to convey information accurately.

**Who Are You?**
- ** Passionate**: You're committed to delivering exceptional customer service to our workers and employers.
- ** Experienced**: You have a background in customer service and excel at building rapport over the phone.
- ** Results-Oriented**: You've worked towards KPIs and targets, ideally in a call centre environment.
- ** Adaptable**: You embrace change as a positive force for progress.
- ** Tech-Savvy**: You quickly grasp new systems and technologies.
- ** Team Player**: You thrive in a high-performing team and understand the importance of individual contributions.
- ** Problem Solver**: You proactively identify issues and find effective solutions.

**Your Responsibilities**:
Using your customer service skills and training, you will:

- Provide accurate and timely advice about client's role and services.
- Encourage customers to use digital channels and guide them through online processes.
- Collaborate within the team, offering support and training to colleagues.
- Process customer requests, maintain records, and ensure data accuracy.
- Adhere to schedules and meet allocated tasks promptly.

**How to Apply**:
If you're ready to embark on a rewarding career journey with our Client and contribute to their mission of supporting workers and employers, we'd love to hear from you.

We look forward to hearing from you.

V-98619

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