Customer Care Officer

Customer Care Officer - Home and Community Care
Hunters Hill NSW 2110, Australia
Posted Monday 11 August 2025 at 2:00 pm | Expired Monday 18 August 2025 at 1:59 pm
Discover a career where care goes both ways
Location - Hunters Hill
Permanent Full-Time role (with WFH days once trained)
$40.15 per hour plus not for profit salary packaging (pay less tax)
Flexible start and finish times – our Customer Care Centre operates7am to 5.30pm Monday to Friday
Exciting things are happening at Catholic Healthcare
We are celebrating 30 years of providing care and we now have 5000+ employees working with us.
Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, Sydney.
The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.
The Customer Care Officer works as part of a large collaborative team to ensure clients are provided with accurate and timely responses to their inquiries.
This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills.
Due to the nature of supporting our customers, our team are flexible to share coverage for weekends and Public Holidays as needed (infrequent as shared across the team).
Within this role you'll be responsible for:
answering phone calls from our valued Home and Community clients
assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services
recording client incidents and complaint management
supporting our Community Workers through answering calls on our staff line
following process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workers
To be successful in this role you'll need:
Experience in Aged Care Services or general customer service/administration
Ability to identify issues, assist in solving them and adapt to changing circumstances
Strong planning and organisation skills with a high attention to detail
A passion to deliver an exceptional customer experience
Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
Strong verbal and active listening skills
An empathetic approach with the ability to make complexity simple
An excellent telephone manner and ability to build rapport
Digital literacy with PC based applications (Word, Excel, Email, Internet, database)
Ability to work autonomously, as part of a busy dedicated team
What we can offer you:
Not-for-profit tax benefits so you pay less tax
Fitness Passport discounted gym benefits
Paid Parental leave
Long Service leave after 5 years
A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Apply online now
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.
We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us.
Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.
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