Customer Care Officer

2 weeks ago

Sydney, New South Wales, Australia GN Group Full time

GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we've been pioneering world-first innovations in healthcare and technology—helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.

And right now, it's an exciting time to join us. We're looking for a Customer Care Officer who's passionate about helping people and creating great customer experiences.

What you'll enjoy at GN:

  • One-on-one training in our systems and products

  • Access to our reward and recognition platform with discounts across hundreds of retailers

  • Online wellbeing centre, plus EAP support and webinars

  • Service recognition and performance awards

  • Free annual flu vaccinations

  • Generous discounts on GN Hearing, Jabra and SteelSeries products

  • Fresh fruit, refreshments and a table tennis table onsite

  • Opportunities for growth and development

  • Flexible work options – predominantly onsite, with rostered work-from-home days after probation

Your day-to-day responsibilities:

  • Attending to customer queries by phone and email

  • Talking directly with medical professionals

  • Supporting order entry to meet cut-off times

  • Collaborating with colleagues across customer care, manufacturing, inventory and sales

  • Being the first point of contact for CC when required

What we're looking for:

  • Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries

  • Excellent verbal and written communication skills

  • Fast, accurate data entry skills

  • Strong problem-solving abilities

  • High attention to detail

  • Confidence with MS Office (experience with Navision or Salesforce is a bonus)

  • A positive "can-do" attitude and adaptability in a fast-paced environment

At GN, we put the customer at the heart of everything we do — and we're looking for someone who shares that same passion.

If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Please note that applicants must have full unrestricted Australian work rights.

Agencies: we'd prefer to fill this role directly. Should we need additional support, we'll be in touch with our preferred partners.


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