Care Partner

2 weeks ago

Melbourne, Victoria, Australia Ballycara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA (Happiness) ethos and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Accrue a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our Lifeworks EAP and wellbeing portal

**Description**:
About the role

An exciting new opportunity has become available for a Care Partner to join our Homecare team.

Reporting to Senior Care Partner, the Care Partner will champion and support the needs of new and existing Aged Care Home Care package clients. The successful applicant will have the ability to optimise client experience through diverse and individualised service options, whilst offering collaborative and integrated services to proactively meet client priorities. The Care Partner will ensure new and existing plans meet the needs of each individual, adhere to legislative requirements and ensure our clients feel welcomed and part of the BallyCara family at all times.

We are looking for someone with a genuine love of people, who is dedicated and passionate about improving the health and wellbeing of our clients. You will be joining a welcoming, fun and experienced team who is passionate about our clients, our employees and the aged care community.

**Skills and Experiences**:
**To be successful in this role, you will have**:

- Education, training and/or experience equivalent to a degree in Administration, Sales, Business, Nursing and/or Allied Health
- Effective communication and time management skills
- Leadership skills
- Optimal Customer service skills
- Optimal case management skills
- Excellent communication skills, verbally and in writing, including the preparation of reports
- Proven experience and ability to build positive and productive relationships with well-developed interpersonal skills, negotiating, influencing and facilitation skills.
- Broad knowledge of the Aged Care Industry.
- Experience in excellent customer service.
- Some knowledge of Contract Administration and ability to read through Agreements.

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