Service Designer, Victorian Civil And
2 weeks ago
About us
The Victorian Civil and Administrative Tribunal (VCAT) resolves legal disputes and cases in Victoria. We're the busiest tribunal in Australia. We finalise more than 80,000 cases a year - mostly disputes - at over 59 venues across Victoria. We've operated since 1998.
The purpose of the Service Designer is to inform the delivery of new multi-channel services ensuring that user needs drive design decisions. You will help the design team use deep community insights to define user journeys across different areas of the tribunal. Using agile and iterative design practices you will translate insights to solutions through personas, journey maps and a service blueprint, testing concepts and solutions with users throughout the process.
About the role
**Key responsibilities include**:
- Collaborate with UX, Content, and Process Designers in user research activities
- Prototype and validate content solutions with users and stakeholders
- Assist product owners in developing solution designs into user stories that accurately reflect user need
- Share content solutions with the business through presentations and showcases - Encourage and practice knowledge sharing across cross-functional teams
About you
You will have experience designing services that helps people navigate highly technical, proscribed environments, and a passion for bringing the voice of the user into every stage of the design process. You can demonstrate experience developing useful design artefacts such as personas, journey maps and service blueprints to inform the delivery of new processes and technology. You are a strategic thinker with strong problem solving skills, and can communicate with a variety of stakeholders. You will have an established service design practice, supported by a portfolio of work. You are trained in service design or associated fields (either through formal training or workplace learning) and have 2+ years' experience over more than one project.
How to apply
- resume
- a short covering letter
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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