Service Desk Analyst

1 week ago

Melbourne, Victoria, Australia Talent Street Full time

**Service Desk Analyst - 3 month contract with possible extensions
- Victorian Government Agency - Melbourne**

**Responsibilities**
- Adhere to ITIL best practices as outlined in the IT's procedures.
- Maintain ownership of logged Service Desk tickets.
- Provide 1st and 2nd level support in accordance with agreed service levels.
- Assist in the maintenance and review of Service Desk procedures and documentation.
- Participate in team projects that enhance the quality or efficiency of IT service support.

**Key Selection Criteria**
- Demonstrated effective verbal and written communication skills to record details of IT service requests or incidents and capture their significance for the customer
- Good analytical and problem solving skills to identify where underlying IT problems are causing incidents and to allocate the problem ticket to the relevant technical team for resolution.
- Ability to use knowledge resources to provide the requested service or resolve the incident or to escalate where that is not possible.
- Ability to work cooperatively and professionally in a team environment.
- Extensive knowledge of ITIL-based procedures.
- Ability to work effectively and efficiently under pressure.
- Demonstrated commitment to the provision of high level of customer service.

**Qualifications and training**

Highly Desirable:

- ITIL training
- Tertiary qualification in Information Technology or equivalent
- Industry certifications such as CompTIA A+

  • Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst.This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field.These will initially be offered as a 6-month contract,...

  • Service Desk Analyst

    21 hours ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Service Stream Full time $104,000 - $130,878 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $80,000 per year

    We have new opportunities available to join us at Service Stream as aService Desk Analyst.This is a great platform for someone looking to grow their career in an expanding ASX-listed leader in its field. These will initially be offered as a12-month contract,with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $104,000 - $130,878 per year

    **Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Fujitsu Full time

    About the job Service Desk Analyst**Service Desk Analyst****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $80,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX-listed leader in its field. These will initially be offered as a 12-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    18 hours ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Aps4 Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Comcare Full time

    Overview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Overview of the RoleThe Service Desk Analyst will work closely with the Service Desk Team...

  • Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Granite Consulting Full time

    Amazing culture- Melbourne based with some regional travel- Focus on high level stakeholder serviceThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff.In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and...