Rental Agent

1 week ago

Gold Coast, Queensland, Australia Europcar Mobility Group Full time

**Job Description**:
Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you

We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer**to join our **Coolangatta Airport**team on a **full time basis**

**Why join Europcar?**
- A competitive hourly rate + shift loadings + generous, uncapped incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
- Access to an international brand with opportunities to work nationally and globally
- Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
- Great culture, working with an energetic, supportive and high performing team

**Some of the key responsibilities include**:

- Greet customers and assist them in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Address customer inquires and concerns promptly and professionally
- Inspect vehicles before and after rental periods, noting any damages
- Achieve or exceed sales targets
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals

**To be considered, you should possess**:

- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Strong communication skills and ability to interact with customers
- Computer literacy skills required
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Current and ongoing Australian work rights
- A positive can do attitude

**Europcar Mobility Group**

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. _"We help to change the way you move" _is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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