Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Howmet Aerospace Full time

**Position Summary**

As a key member of our Customer Service team, you will play a pivotal role in delivering outstanding service to both domestic and international clients. You will collaborate across departments and support the external sales team to ensure seamless product delivery and informed customer engagement.

**Key Responsibilities**

Build and maintain strong customer relationships across local and global markets

Manage inbound enquiries with professionalism, accuracy, and responsiveness

Accurately process sales orders and coordinate with Warehouse, Purchasing, and Production teams as required

Prepare detailed quotations and assist in the tendering process

Provide product guidance and support in collaboration with the external sales team

We are seeking a proactive, service-oriented individual who thrives in a dynamic environment and is eager to contribute to team success.

**Essential Requirements**:
Strong interpersonal skills and a solutions-driven mindset

Proficiency in Microsoft Office Suite and experience with ERP systems

Permanent work rights in Australia or a valid work visa

Ability to pass a pre-employment background check

**Desirable**:
Experience with domestic and international shipping documentation

Familiarity with Incoterms and export procedures

**What We Offer**

Competitive base salary

Annual performance-based bonus

Salary sacrifice options and superannuation matching contributions of up to 5% from Howmet.

Employee Assistance Program (EAP)

Access to on-site physiotherapy (by appointment)

Free on-site parking and proximity to public transport

An inclusive, multicultural workplace culture committed to employee wellbeing

**Grow with Us**

This role presents an excellent opportunity to build, revive, or enhance your career with a global organization that values stability, development, and a collaborative work environment. At Howmet, our priority is people—ensuring their safety, supporting their growth, and fostering a culture of shared success.

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