Fraud Operations

**Build your career in a highly engaged and successful team**:

- **Be supported to learn and grow whilst developing the career you want**:

- **Multiple opportunities available - VIC Only**

**A career that gives you more**

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper.

As a Risk expert at NAB, you will help create and deliver innovative solutions to protect our colleagues and customers from financial disadvantage and at the same time keeping our organisation safe by delivering the banks operational risk framework.

We're seeking people who can hit the ground running in this rapidly growing area of our business. From Advisors through to Senior Analysts we are looking for people with some experience in Financial Crime.

We have fantastic opportunities for anyone looking to take that next big career step in one of Australia's big 4 banks. Up for the challenge?

If you would like to register your interest in one or more of the roles below, we look forward to receiving your expression of interest.

Upcoming opportunities to join the following teams in Fraud Operations:

- Fraud Assist Services *
- Digital Fraud & Scams *
- Card Fraud & Merchant Fraud
- Identity Fraud Services
- Customer Investigations
- **_The role operates on a rotational shift work basis and requires both afternoon/evening and weekend availability._**

**Your responsibilities include, but are not limited to**:

- Conduct in depth fraud investigations.
- Facilitate the provision of an efficient and high-quality service to internal and external customers.
- Work with service portfolio leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations.
- Maintain awareness and comply with all aspects of policy, procedure, and statutory requirement, in order to maximise efficiency and minimise risk to the Group and its employees.
- Provide on the job training and coaching for team members or less experienced colleagues; and
- Be responsible for preparing reporting and insights on all relevant quality control reviews and checks.

**What you will bring**
- Must have proven and successful service delivery experience in a similar environment or anti-crime industry, or if you are currently studying in this field, we are interested in you.
- Strong resilience.
- You will have a naturally inquisitive and analytical mind, and strong ability to problem solve.
- Excellent verbal and written communication skills; and
- Experience in a customer service or contact centre environment will be highly regarded.

By joining NAB in a pivotal Banking role, you are committing to putting our customers' needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what's right, even when it's hard.

**Make a difference through your work**

At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We're an ASX listed organisation that has been serving Australian communities for more than 160 years. We're investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you'll be part of a team that is helping to solve some of society's biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

**More focus on you**

We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click **here**

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.