Service Desk Consultant

Career Development, Career Mentorship opportunities
- Employee benefits, recognition, and wellbeing platform
- Support for family and caring responsibilities,including paid parental leave

**Why is this an exciting opportunity?**

Atturra is an Australian owned ASX-listed advisory and IT solutions provider, giving you a strong foundation to fulfil your career ambitions.

We currently have 700+ professionals working across Australia, New Zealand and Singapore, who are using innovation to lead the way.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

**What our people say**:
**_"We are working towards a very bright future."_**

**_"It's a company with vision and a promising future."_**

**The transformation you'll experience**

At Atturra you'll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives, allowing you to build the future, together.

**Why you'll love working here**

**Culture of possibility**
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

**A strong set of company values**
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

**Valuable employee benefits**
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry certifications and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

**What our people say**:
**_"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."_**

**What you'll be doing**

We are seeking a talented and energetic professional to join our Service Desk Team. This person must be able to communicate with a variety of different clients and must have strong analytical skills. The ability to work in a cohesive team (Atturra and the client team) is important for this role.

This is a permanent full-time role, preferably based in our Brisbane office. However remote applicants will be considered.
- Deliver support analysis & troubleshooting, software testing, advice on best practices.
- Take ownership of tickets and diligently monitor Service Desk SLA's ensure all tickets are responded to promptly and regularly.
- Contribute to authoring documentation & how to guides.
- Contribute root cause analysis as required to address recurring incidents.
- Work with other senior consultants and managers to facilitate the overall happiness of clients.
- This role does include a rotating after hours on call component for which an allowance is paid. Average call volume less than one per week, usually after 6am.

**What will make you successful in this role?**
- Application support experience with QAD ERP system.
- Previous experience working in a Help Desk environment; capable of and handling competing priorities.
- Previous experience working within the manufacturing industry is desirable.
- An alignment with our company values.
- Proven ability to perform Analysis, Design, Configuration and Test activities for QAD ERP solutions.
- Must have effective written and verbal communication skills, with both technical and non-technical audiences.
- A passion and drive for continuous learning and self-improvement.
- Ability to work in an ever-evolving and fluid solution-focused environment.
- A strong desire to exceed client expectations.
- Previous experience working in a Help Desk environment.

**How to apply**

Careers | Atturra

**_Recruitment Agencies/Headhunters:_**
- We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team fo