Wellbeing & Transitions Manager - Victoria Grange
1 week ago
Located in Vermont South, Victoria Grange Aged Care is situated amongst beautiful gardens and complemented by magnificent Victorian-style architecture, this residence is well suited to those looking for friendship and community, as well as real person-centered care.
The precinct brings to life **our Better Together social model of ageing well,** which offers a continuum of care and support services in a range of accommodation options in one location.
**Your New Role**:
In your new role as our Wellbeing and Transitions Manager, you will engage with current and prospective residents and families; advising on suitable care and service options and provide support through the resident's journey with Australian Unity.
Responsibilities will include:
- Supporting planned and unplanned customer transitions and advising residents and families of the most suitable care/service options to meet their needs
- Providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care
- Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a high-level customer experience
- Developing strong relationships with the co-located Retirement Community and wider teams
- Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels
**About you**:
Above all, you will be an accomplished Sales and Relationships Manager, who can develop and drive our sales strategy, whilst demonstrating our Values of **Bold, Warm and Honest.**
Does this sound like you?
- Demonstrated experience in Aged Care, Nursing, Social Work or Allied Health would be highly regarded
- Proven sales experience with the ability to develop effective relationships and convert referrals/consultations into customer growth
- Knowledge of Aged Care admissions and/or funding including the ACFI (Aged Care Funding Instrument) would be highly regarded
- Proven ability to think outside the box when identifying and engaging alternative referral channels
- A current driver's license required for travel to community service providers and events
- Fully vaccinated for Covid 19
**Your Benefits**:
We value our Residential Communities teams and the wonderful work they do.
You will enjoy an enviable range of benefits, including the following:
- Competitive Remuneration Package
- Attractive Performance based incentive
- Enjoy additional yearly paid **Well-Being and Community** leave days
- **14 week paid parental leave**, with equal benefit for both parents **PLUS **our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- **Employee Assistance Program - **support and assistance for you and your partner at those times in life when you need it most
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance.
- Salary sacrifice option - novated vehicle leasing arrangement
You will join our Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of over 180 years of delivering **Real Wellbeing.**
You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no limits.
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