Technical Trainer And Support Specialist

1 week ago

Sydney, New South Wales, Australia Corporate Travel Management Full time

Sydney CBD Locations + Hybrid WFH flexibility options
- Travel Discounts, Health + Wellness perks, Career development

**About CTM**

**About the role**:
We are looking for a

Employee development is a key business focus within CTM and as such requires a knowledgeable and committed Learning and Development team to support the development of key skills within the business.

**The Technical Trainer** role is critical to ensuring that new consulting staff are provided with a strong foundational understanding of the consultant role and to communicate and update employees on the tech products to all parts of the business. This role largely focuses on the delivery and on-going improvement of key technical training targeted at Operations, Client Value Managers and Business Analysis and Solutions Managers.

Excellent presentation and interpersonal skills are essential in this role along with a strong operational and technical understanding.

**About You**:

- Demonstrated experience in systems administration, Product Support and developing client solutions, excellent Tramada, OBT and technical systems skills or has the ability to quickly learn the required technical knowledge in order to deliver the training
- Extensive knowledge of travel online booking tools, functionality, systems, and business processes
- Exceptional communication skills and ability to adapt and articulate to diverse users groups
- Proven ability to quickly create rapport with key customers (internal/external)
- Ability to consider 'change management' principles
- you'll need to know who to consult with and when to succeed
- Previous experience in the travel industry is highly regarded
- A working knowledge of 'Tramada, Amadeus' and/or 'Sabre' is highly desired
- Proven analytical and problem-solving skills
- Customer and service focus commitment
- Working knowledge of Adult Learning concepts and proven ability in running workshops and information sessions
- Certificate IV in Workplace Training & Assessment would be advantageous

***

**Why CTM?**
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. The Travel industry is well and truly back - we can offer a strong, established, and stable work environment which will support your career development.

Employee wellbeing and flexibility is part of our DNA - we offer blended work arrangements with hybrid WFH flexibility, competitive shifts, Wellness and Chill-out days, Annual Volunteer Day, and strong sustainability focus.

This role requires valid working rights in Australia - Come and experience firsthand why CTM is recognised as a leading travel management company and technology innovator across the world.

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