Senior Engineer Service Management
2 weeks ago
What success looks like in this role: This role oversees, facilitates and administers ITIL based service support and requires a strong understanding of Service Management practices, with a particular emphasis on Service Request Management and Service Level Management.
Service Request Management Serve as the primary contact for Service Request process and compliance issues across all the customer's service providers.Monitor and drive the efficiency and effectiveness of SRM processes, making recommendations for continuous improvement.
This proactive approach will help identify and address potential issues before they escalate.Ensure that Service Requests are resolved within Service Level Agreement (SLA) targets to help maintain high standards of service delivery and customer satisfaction.Periodically audit Service Request tickets against Unisys standards and create improvement actions to uplift performance.Identify opportunities to create specific catalogue items from generic request tickets, streamlining the fulfilment process and improving the user experience.Service Coordination / Service Level Management Perform routine service management duties as requested.Track and measure service performance against agreed targetsBuild and maintain relationships with customers and stakeholders, ensuring that their needs are understood and met.Facilitate/participate in meetings such as Daily Operations, Change Advisory Board, Problem Review Board, etc.Maintain high standards in written and spoken communicationIdentify potential process improvements and makes appropriate recommendationsTake appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels)You will be successful in this role if you have:4-6 years' relevant experienceExcellent Written and Verbal CommunicationComprehensive knowledge of ITIL V3/V4 processes and principals.Mandatory RequirementBaseline Security Clearance#LI-NV1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
-
Senior Engineer Service Management
2 weeks ago
Canberra, ACT, Australia Unisys Full timeSenior Engineer Service Management page is loaded## Senior Engineer Service Managementlocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567024**What success looks like in this role:**This role oversees, facilitates and administers ITIL based service support and requires a strong understanding of...
-
Senior Engineer Service Management
2 weeks ago
Canberra, ACT, Australia Unisys Full timeSenior Engineer Service Management page is loaded## Senior Engineer Service Managementlocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567024**What success looks like in this role:**This role oversees, facilitates and administers ITIL based service support and requires a strong understanding of...
-
Senior Engineering Manager
2 weeks ago
Canberra, ACT, Australia beBeeEngineering Full time $120,000 - $140,000Job Title: Senior Engineering ManagerThe primary objective of this role is to lead and manage the overall engineering operations at a hotel in Australia. This includes overseeing systems, plant, and equipment maintenance to ensure compliance with Australian building regulations.Key Responsibilities:Manage and supervise a team of engineers in day-to-day...
-
Senior Fire Services Engineer
1 week ago
Canberra, ACT, Australia Clearcompany Full timeThe CompanyHighly Successful National Engineering Firm Senior Level Role - Scope For Progression - Work/Life Balance Landmark Projects - Perfect Location - High End $$$They are a multi-disciplinary consultancy with a unique approach committed to excellence in building services design and client service.Providing the best solutions for their client base from...
-
Senior Engineering Manager
3 weeks ago
Canberra, ACT, Australia Babcock Canada Inc. Full timeSenior Engineering Manager - Technical ComplianceJoin to apply for the Senior Engineering Manager - Technical Compliance role at Babcock Canada Inc.Senior Engineering Manager - Technical Compliance1 day ago Be among the first 25 applicantsJoin to apply for the Senior Engineering Manager - Technical Compliance role at Babcock Canada Inc.Get AI-powered advice...
-
Engineering Services Manager
2 weeks ago
Canberra, ACT, Australia Jll Full timeLocation: Canberra, Australian Capital Territory, AustraliaOverviewLead the operational excellence of premium commercial assets as an Engineering Services Manager.Drive sustainable performance across building operations, energy management, and client service delivery in this hands-on leadership role.Working closely with Property Managers and clients, you'll...
-
Senior Fire Services Engineer
2 weeks ago
Canberra, ACT, Australia ClearCompany Full timeThe CompanyHighly Successful National Engineering Firm Senior Level Role - Scope For Progression - Work/Life Balance Landmark Projects - Perfect Location - High End $$$They are a multi-disciplinary consultancy with a unique approach committed to excellence in building services design and client service. Providing the best solutions for their client base from...
-
Senior Engineering Manager
3 weeks ago
Canberra, ACT, Australia Babcock Canada Inc. Full timeSenior Engineering Manager - Technical Performance and RiskJoin to apply for the Senior Engineering Manager - Technical Performance and Risk role at Babcock Canada Inc.Senior Engineering Manager - Technical Performance and Risk1 day ago Be among the first 25 applicantsJoin to apply for the Senior Engineering Manager - Technical Performance and Risk role at...
-
Senior Fire Services Engineer
2 weeks ago
Canberra, ACT, Australia ClearCompany Full timeThe CompanyHighly Successful National Engineering Firm Senior Level Role - Scope For Progression - Work/Life Balance Landmark Projects - Perfect Location - High End $$$They are a multi-disciplinary consultancy with a unique approach committed to excellence in building services design and client service. Providing the best solutions for their client base from...
-
Engineering Services Manager
3 weeks ago
Canberra, ACT, Australia JLL Full timeLocation: Canberra, Australian Capital Territory, Australia Overview Lead the operational excellence of premium commercial assets as an Engineering Services Manager. Drive sustainable performance across building operations, energy management, and client service delivery in this hands-on leadership role. Working closely with Property Managers and...
